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FAQs.

Who is the insurer for Avanti Travel Insurance?

This insurance is underwritten by Great Lakes Insurance SE, an Ergo Group Company registered in Germany as Europäische Reiseversicherung A.G. and trading in the United Kingdom as ETI International Travel Protection, Companies House Registration FC 25660 and Branch Registration BR 007939.

Is the country I’m travelling to classed as European or Worldwide?

Country geographic definitions are provided in the Geographical Areas in your policy wording.

Does an Annual policy cover trips within the UK?

Yes, trips within the UK are covered provided you have a minimum of two consecutive nights pre-booked accommodation. Please read the policy terms and conditions in regard to the sections of cover which apply when travelling in the UK.

What is the excess and excess waiver?

The excess is the first part of the claim that you are responsible for and is payable by you – details of the excesses are shown in the Table of Benefits in the policy wording. By purchasing the Deluxe policy or an excess waiver option, the excess is reduced to £0 and you would therefore not be responsible for making any payment toward the claim.

Do you cover repatriation?

Yes, repatriation is included under the Medical Expenses section of the policy. If you need to be repatriated back to the UK please make sure that you contact the 24 hour medical emergency assistance company in advance as detailed in your policy wording who will check if the circumstances are covered within your policy.

Are pre-existing medical conditions covered?

Yes, we cover you for pre-existing medical conditions which are disclosed to us and we agree to cover. Please call us if you are experiencing any problems with declaration of your conditions on our website.

What happens if I have to cancel my trip due to ill health?

Your policy wording booklet confirms the insured events of cover for cancelling and cutting short your holiday. If your circumstances are covered then you will need to register a claim with our claims department. Please ensure you have your policy schedule to hand when calling them.

Can I travel if I am pregnant?

We do not consider pregnancy or childbirth to be an illness or injury. To be clear, we only provide cover under sections 1 and 2 – Cancelling and cutting short your holiday, 3 – Medical Emergency Expenses, Repatriation and Hospital Daily Benefit. Please make sure you read the definition of ‘Complications of pregnancy’ in the ‘Definitions’ section of the policy wording booklet.

What pre-existing medical conditions do I need to declare?

A pre-existing medical condition is defined by the policy as:

  • Any past or current medical condition that has given rise to symptoms, or for which any form of treatment, or prescribed medication, medical consultation, investigation, or follow-up/check-up, has been required, or received, during the two years prior to the commencement of cover under this policy, prior to buying this policy or anytime between the date you bought this policy and the date of departing on a trip; and/or,
  • Any cardiovascular or circulatory condition (e.g. Heart condition, hypertension, blood clots, raised cholesterol, stroke, aneurysm, or brain haemorrhage) that has occurred at any time prior to the commencement of cover under this policy, prior to buying this policy or anytime between the date you bought this policy and the date of departing on a trip.

Common Questions

Can you travel separately on an annual policy?

Yes, adults travelling on the Annual Travel Insurance policy may travel independently. Children can travel independently as long as accompanied by a responsible adult over the age of 18.

Are my personal possessions and baggage covered?

Yes, your personal possessions are covered up to the limit of your opted policy. Please see the Table of Benefits in the policy wording for further details and the terms and conditions which apply.

What should I do if my personal possessions are lost or stolen while I’m away?

Make sure that you report the loss or theft to the police within 48 hours of the discovery of loss or theft and obtain a written report from the police, then contact the claims service on your return to the UK. Please see the Table of Benefits in the policy wording for further information on the limits of cover.

Do I need to take all my policy documents with me when I travel?

We recommend that you take your policy wording and validation certificate with you.

How many times can I travel on an annual policy?

You can take an unlimited number of trips on an annual policy, as long as you do not exceed 183 days in total, with a maximum trip duration of 35 or 50 days depending on your age.

Do I need to tell you every time I travel on an annual policy?

No, you do not need to tell us each time you travel however you do need to make us aware of any change in your circumstances that happens after the policy has been issued and before you travel.

I want to buy a policy for travel today – can I do this?

Yes, you can buy a policy for travel today. Get a quote online or call us on 0800 888 6195. Please note that in order to take out our travel insurance, you must physically be in the UK and not have started your trip.

Do you have a maximum age limit?

We have no upper age limit for both our Single Trip Travel Insurance and Annual policies. The length of time you can travel is dependent on your age at the time of policy purchase.

What is the maximum trip duration on my annual policy?

Our annual policies offer cover for maximum trip duration of 50 days to clients aged up to 70 years of age. A 35 day trip duration applies for our clients aged 71 and over.

What is the maximum duration for a single trip / long stay policy?

Cover applies for the duration of your trip as stated on your Validation Certificate provided it does not exceed a maximum of:

Age Europe all countries WW Excluding WW Including
0-65 550 days
66-70 366 days 276 days 184 days
71-75 366 days 184 days 123 days

Is your travel insurance only available to UK residents?

You must have lived in the United Kingdom, the Isle of Man or the Channel Islands for at least six of the last 12 months, but not necessarily continuously, before you bought or renewed your policy.

Can I buy a group travel insurance policy?

Yes, please call our friendly sales team on 0800 888 6195.

Insurance terminology

What is IPT?

IPT is Insurance Premium Tax. It is a government tax at the rate of 20% and is included in all of our prices.

What does repatriation mean?

This means to return to your country of origin.

Activities

What hazardous or dangerous activities am I covered for?

All of our travel insurance policies include free cover for over 60 sports and activities such as bungee jumping and jet skiing. For the full list of activities that are included in the policy please see the policy wording.

Is off piste skiing covered?

Yes, off piste skiing is covered as long as you are under the supervision of a professional guide within a recognised ski resort, and have purchased a policy with winter sports cover.

Does my Annual policy cover me for skiing?

If you have purchased a Classic or Deluxe Annual Multi-Trip insurance policy then you are covered up to a maximum of 17 consecutive days per policy year.

Do you have an age restriction for Winter Sports Travel Insurance?

Winter Sports has no upper age limit and is available on Classic and Deluxe policies. For Single Trip polices you will need to purchase Winter Sports Travel Insurance as an Add-on.

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