Coronavirus update - read more

Call our UK Contact Centres FREE

0800 888 6195 We're open 7 days a week

Claims

Can I claim on my travel insurance for COVID-19?

If your holiday has been affected by COVID-19, we’ll always try our best to put things right.

We understand that COVID-19 has massively impacted travel, which can feel overwhelming. While we can’t promise everything will be fixed, we’ll always try our best to help.

Before contacting us, take a look at how we can help if your trip has been affected by COVID-19.

We want your claims journey to be as easy and straightforward as possible. We aim to treat every claim on an individual basis, with the time and care you deserve.

Please note that our claims department is busier than usual right now. With COVID-19 affecting so many holidays, lots of our customers are needing our help because of the pandemic. We will get to your claim as soon as we can and appreciate your patience.

Make sure you have the following to hand to make your claim…

We always aim to offer you the most straight-forward and stress-free claims experience possible.

Before you contact us, you’ll need to have the following to hand to help you submit your claim:

  • Your Validation Certificate so you have your policy number to hand.
  • Any documents, like receipts, to support the claim you’re making.

How to make a claim online

If you need to make a claim on your travel insurance, you can submit your claim online.

How to make a claim by post

If you’d rather send your claim form through the post, you can download your claim form below. You’ll need to fill out a form for each area you would like to make a claim for.

If you would like us to send you a form through the post please call the claims team on 01403 288122. Remember to have your policy details ready so we can help you.

Claims forms:

Please send your completed claim forms to the following postal or email address.

If you bought your travel insurance policy before 1 December 2017, please click here to find the contact details you need to make a claim.

Avanti Travel Insurance Claims

  • +44(0) 1403 288122
  • Avanti Travel Insurance Claims
    308-314 London Road
    Hadleigh
    Benfleet
    Essex
    SS7 2DD
  • info@csal.co.uk

For legal costs and expenses

  • +44(0) 117 934 0548
  • DAS Legal Expenses
    Insurance Company Limited
    DAS House
    Quay Side
    Temple Back
    Bristol
    BS1 6NH

For End Supplier Failure section only†

  • +44(0) 345 266 1872
  • IPP Claims at Cunningham Lindsey
    Oakleigh House
    14-15 Park Place
    Cardiff
    CF10 3DQ
  • insolvency-claims@ipplondon.co.uk
  • ipplondon.co.uk

Terrorism Cancellation Cover claims only‡

Policy bought before 09/04/2020: Terrorism Cancellation Cover claims only

  • +44(0) 1420 383012
  • Reactive Claims Ltd
    Attwood House
    Mansfield Business Park
    Four Marks
    Hampshire
    GU34 5PZ
  • safe-journey@reactiveclaims.com
  • reactiveclaims.com
Get your quote