Unsure about FCDO travel advice, travel rules or Covid Cover? - Find out more

Call our UK Contact Centres FREE

0800 888 6195 We're open 7 days a week


Please keep in mind that we’re experiencing a large volume of calls at the moment. We appreciate your patience.

Our 24-hour medical emergency helpline remains open but should only be used if you suffer a medical emergency when abroad.

What if my flight gets cancelled?

Airlines are cancelling flights due to staffing issues and delays at airports, causing travel disruption for our customers.

If your flight has been cancelled you should first speak to your airline or travel provider to claim compensation. They’re responsible for offering you a refund if your flight is cancelled.

Failing that, if you paid with a credit card you may be able to submit a ‘chargeback claim’ to your credit card company.

Speak to our claims team if your travel provider/airline/credit card company can’t offer you a refund.

Can I claim on my travel insurance for COVID-19?

If your holiday has been affected by COVID-19, we’ll always try our best to put things right.

We understand that COVID-19 has massively impacted travel, which can feel overwhelming. While we can’t promise everything will be fixed, we’ll always try our best to help.

Before contacting us, take a look at how we can help if your trip has been affected by COVID-19.

Make sure you have the following to hand to make your claim…

Before you contact us, you’ll need to have the following to hand to help you submit your claim:

  • Your Validation Certificate so you have your policy number to hand.
  • Any documents, like receipts, to support the claim you’re making.

How to make a claim online

If you need to make a claim on your travel insurance, you can submit your claim online.

Retrieve claim

How to make a claim by post

If you’d rather send your claim form through the post, you can download your claim form below. You’ll need to fill out a form for each area you would like to make a claim for.

If you would like us to send you a form through the post please call the claims team on 01403 288122. Remember to have your policy details ready so we can help you.

Claims forms:

Please send your completed claim forms to the following postal or email address.

If you bought your travel insurance policy before 1 December 2017, please click here to find the contact details you need to make a claim.

Avanti Travel Insurance Claims

  • +44(0) 1403 288122
  • Avanti Travel Insurance Claims
    308-314 London Road
    SS7 2DD
  • [email protected]

For legal costs and expenses

  • +44(0) 117 934 0548
  • DAS Legal Expenses
    Insurance Company Limited
    DAS House
    Quay Side
    Temple Back
    BS1 6NH

For End Supplier Failure section only†

Terrorism Cancellation Cover claims only‡

Policy bought before 09/04/2020: Terrorism Cancellation Cover claims only

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