Coronavirus update - read more

Call our UK Contact Centres FREE

0800 888 6195 We're open 7 days a week

Claims

With it being unsafe for Brits to travel at the moment, we understand that things may feel unsettling and you may be looking to claim on your travel insurance policy.

Can I claim for the cancellation of my holiday because of COVID-19?

While you can’t claim for the cancellation of your holiday on your Avanti Travel Insurance policy because of COVID-19, we can still help straighten some things out to help change your plans.

If you have a valid Avanti Travel Insurance policy, and your holiday has been cancelled because of COVID-19, we can offer to:

  • Change the travel dates of your single trip travel insurance within 18 months of your original policy start date (the date you bought the policy) at no additional cost as long as there’s no increase in duration – although we will allow one extra day without charging an additional fee.
  • Change the destination of your trip to another country as long as there’s no increase in cost. If the area you want to travel to is more expensive, then you can pay the difference.

For more information, take a look at our coronavirus update to see how we can help make things that bit easier.

Claims not related to COVID-19

We always aim to offer you the most straight-forward and stress-free claims experience possible.

Before you contact us, you’ll need to have the following to hand to help you submit your claim:

  • Your Validation Certificate so you have your policy number to hand.
  • Any documents, like receipts, to support the claim you’re making.

How to make a claim online

If you need to make a claim on your travel insurance, you can submit your claim online.

How to make a claim by post

If you’d rather send your claim form through the post, you can download your claim form below. You’ll need to fill out a form for each area you would like to make a claim for.

If you would like us to send you a form through the post please call the claims team on 01403 288122. Remember to have your policy details ready so we can help you.

Claims forms:

Please send your completed claim forms to the following postal or email address.

If you bought your travel insurance policy before 1 December 2017, please click here to find the contact details you need to make a claim.

Avanti Travel Insurance Claims

  • +44(0) 1403 288122
  • Avanti Travel Insurance Claims
    308-314 London Road
    Hadleigh
    Benfleet
    Essex
    SS7 2DD
  • info@csal.co.uk

For legal costs and expenses

  • +44(0) 117 934 0548
  • DAS Legal Expenses
    Insurance Company Limited
    DAS House
    Quay Side
    Temple Back
    Bristol
    BS1 6NH

For End Supplier Failure section only†

  • +44(0) 345 266 1872
  • IPP Claims at Cunningham Lindsey
    Oakleigh House
    14-15 Park Place
    Cardiff
    CF10 3DQ
  • insolvency-claims@ipplondon.co.uk
  • ipplondon.co.uk

Terrorism Cancellation Cover claims only‡

Policy bought before 09/04/2020: Terrorism Cancellation Cover claims only

  • +44(0) 1420 383012
  • Reactive Claims Ltd
    Attwood House
    Mansfield Business Park
    Four Marks
    Hampshire
    GU34 5PZ
  • safe-journey@reactiveclaims.com
  • reactiveclaims.com
Get your quote