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Claiming on your travel insurance

   I have a host of medical issues and well-priced travel insurance is hard to find. The staff I dealt with were helpful and efficient and the quote was very good. I have accepted it and am very happy. I definitely would (in fact I have) recommend Avanti.  
Mr M Lawton – West Midlands

How to make a claim

If you need to make a claim on your travel insurance, you can submit your claim online here.

Submit your claim

If you’d rather print and fill out a paper copy, you can download a claim form below. You will need to download and submit a form for each area you would like to make a claim.

If you have any questions about claiming and need to talk to us, or want to order a paper copy of a form, you’ll find out who you need to call below. Remember to have your policy details ready so we can help you.

Baggage and Money claim
Cancellation claim
Cutting your holiday short claim
Delayed Baggage claim
Medical and Other Expenses claim
Missed Departure claim
Personal Liability claim
Travel Delay or Abandonment claim

Please send your completed forms to Avanti Travel Insurance Claims at the following postal or email address. Please telephone if you would prefer to receive a paper form.

Avanti Travel Insurance Claims
For Legal costs and expenses

Contact DAS

DAS Legal Expenses
Insurance Company Ltd
DAS House
Quay Side
Temple Back

For End Supplier Failure section only

Any occurrence which may give rise to a claim should be advised as soon as possible to the following by quoting your Policy Number, Travel Insurance Policy Name and reference ESFI-V2.18:

Please note that IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed

Terrorism Cancellation Cover claims only

Please note cover will not apply if you notify us more than 30 days after the occurrence of any Insurance Event.


For policies purchased before 1st December 2017 please click here

Essentials, Classic and Deluxe Policy wording document

Cruise Policy wording document