If you need emergency assistance
Call +1 833 251 8487 from the USA or Canada
Call +1 819 780 0639 from Mexico
Call +44 1403 288 123 from anywhere else in the world
Call +44 1403 288 121 if you’re on a cruise
Our emergency assistance lines are open 24 hours a day, 365 days a year.
How to make a claim (non-emergency)
If it’s not an emergency, the quickest way to start or check on the progress of a claim is online:
Start a new claimRetrieve an existing claim
By phone
Prefer to talk it through? Call us on +44 1403 288 122. We’re here Monday-Friday, 9am-5pm.
By email
You can also email [email protected] with a short description of your claim.
Please have your policy details to hand – or include them in your email – so we can help you more quickly.
By post
Click the links below to download and print the forms you’ll need. Remember, you’ll need to fill out a form for each area you’d like to make a claim for. (If it’s easier, we can pop the forms you need in the post instead – just give us a call on +44 1403 288 122.)
What you’ll need to make a claim
To help us process your claim quickly, please keep the following handy:
- Your validation certificate so you have your policy number
- Any documents, like receipts, to support the claim you’re making
How long does it take for us to make a claims decision?
You can expect to hear from us within 5 working days of submitting your claim. In most cases, we’ll be able to make a decision within 5 working days of receiving all the documents we need.
How many claims have you paid out?
Between February 2024 and July 2025, we settled over 18,000 claims and paid out over £31 million.