Need help?

We’re all ears and ready to help. Our friendly live chat squad are online Monday to Friday between 8:30am and 6pm, and 9am to 5pm on Saturdays and Bank Holidays.

Want to make changes to your policy?

Want to tweak your policy details? Easy-peasy. Just login to your My Avanti account – any time, any day, wherever you are in the world. Plus, best of all, there’s no admin fee. If you would prefer you can contact our customer services team on 0333 006 3213.

Have a medical emergency or need urgent repatriation assistance?

If you’ve been admitted to hospital you, or someone on your behalf, should contact us within 48 hours.

If you have a medical emergency and need our help while you’re away, you can call our 24/7 medical emergency helpline on the numbers below:  

Non-cruise

• Medical assistance whilst on holiday +44 1403 288 123
• Freephone from a landline within USA and Canada +1 833 251 8487*
• When calling from Mexico +1 819 780 0639*
• If you need to make a non-emergency claim 01403 288 122

Cruise

• Medical assistance whilst on holiday +44 1403 288 121
• Freephone from a landline within USA and Canada +1 833 251 8487*
• When calling from Mexico +1 819 780 0639*
• If you need to make a non-emergency claim 01403 288 122

*Call charges apply when calling from a mobile

Want to speak to our teams?

Sales

The easiest way to take a policy out is to buy online. However, if you prefer to speak to a member of our team over the phone, get in touch below.

You can call our sales team on 0333 006 3217 (local rate number)

Opening Hours:

• Monday – Friday: 8.30am – 8pm
• Saturday: 9am – 5.30pm
• Sunday: 10am – 4pm
• Bank Holidays 9am – 5pm

Renewals

If you would like to renew or cancel your travel insurance policy, the easiest way is through your online account. Access your My Avanti account by logging in here.

If you prefer to speak to a member of our team over the phone, you can call our Renewals team on 01376 556 910 (Option 2).

Opening Hours:

• Monday – Friday: 8.30am – 8pm
• Saturday: 9am – 5.30pm
• Sunday: 10am – 4pm
• Bank Holidays 9am – 5pm

Claims

If you would like to communicate with a specific claims team, please refer to the options below:

• Non-emergency claims – 01403 288 122.
• Medical emergency (non-cruise) – 01403 288 123.
• Medical emergency (cruise) – 01403 288 121.
• Medical emergency cruise/non-Cruise (USA & Canda) – +1 833 251 8487.
• End supplier failure (policies purchased before 7th November 2023) – 0345 266 1872.
• Legal costs and expenses – 0117 934 0548.

Other ways to contact us

Just give one of the below communication methods a try and we’ll be more than happy to assist you!

• Email – [email protected]
• Webchat – This is located at the bottom right-hand corner of your screen.

We aim to respond to any emails within 3 working days.

Or you can write to us at:

Britannia House,

3-5 Rushmills Business Park,

Bedford Road,

Northampton,

NN4 7YB

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Refer a friend

Learn more about how you can gift your friends with up to 20% off travel insurance with our refer a friend scheme.