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   Great service and great prices. Have used before and will continue to do so  
Ms T Weatherhead – Kent 

Sales Opening hours

Monday to Friday 9am to 7pm
Saturday 9am to 5pm
Sunday 10am to 4pm


Customer Services Opening hours

Monday to Friday 9am to 5pm
Sat and Sun closed
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Contact Information

  • 0800 888 6195
  • Britannia House,
  • 3-5 Rushmills business park,
  • Bedford Road,
  • Northampton,
  • NN4 7YB
For policies purchased on or after 1st December 2017 please contact:
Avanti Travel Insurance Assistance
*Freephone when calling from a landline, call charges apply when calling from a mobile. 
For policies purchased before 1st December 2017 please click here



How to make a claim

If you need to make a claim, please obtain a claim form by downloading or by contacting the appropriate Avanti Travel Insurance claims service at the earliest opportunity upon your return. Please have your policy details available.

For policies purchased on or after 1st December 2017:

Please download from the appropriate pdf forms below. You will need to download and submit a form for each area you would like to make a claim. Please send your completed form or forms to Avanti Travel Insurance Claims at the following postal or email address, or telephone if you would prefer to receive a paper form.

Baggage and Money claim
Cancellation claim
Curtailment claim
Delayed Baggage claim
Medical and Other Expenses claim
Missed Departure claim
Personal Liability claim
Travel Delay or Abandonment claim


Avanti Travel Insurance Claims
For Legal costs and expenses

Contact Eurolaw Legal Advice

For End Supplier Failure sections only

International Passenger Protection claims only – any occurrence which may give rise to a claim should be advised as soon as reasonably practicable and in any event within 14 days

IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed

Terrorism Cancellation Cover claims only

Cover will not apply if You notify us more than 30 days after the occurrence of any Insurance Event.


For policies purchased before 1st December 2017 please click here