At Avanti we strive to put the customer first. In fact, we have already helped over half a million customers find the right travel insurance policy at the right price. This hasn’t gone unnoticed, as we have won several Travel Insurance Awards for customer service.
Avanti’s award-winning customer service.
Avanti provides specialist travel insurance cover for older travellers with medical conditions. As a specialist provider in travel insurance for over 65s, over 80s and over 85s, the company aims to be recognised as being trustworthy and one that understands that all customers have the need to be comprehensively covered for their age and medical conditions. Avanti believes in inclusivity, fairness and accessibility so there is no upper age limits on any of our policies. In fact, the average age of our customers is 69, so it is a given that excellent customer service must be at the heart of the business.
A genuinely satisfied customer will either recommend Avanti to others or purchase the same product again, or both. A quarter of all business conducted at Avanti is through recommendation and renewal, so the company is fully aware that the customer satisfaction strategy currently in place really does work. Treating customers fairly is paramount to this and everything we do is focused on our customers. We train our staff to:
- Treat customers with the dignity and the respect they deserve
- Be polite and kind at all times, treating confidential information with utmost consideration
- Refrain from using insurance jargon or slang and explain fully anything that the customer does not understand
- Taking their time with each and every call: meeting all insurance needs is more important than the duration of the call
- Making the sales journey straightforward, comfortable and transparent for the customer, keeping in mind their demographic
British Travel Awards 2015
We at Avanti are pleased to announce that we have won the ‘Bronze award’ in the ‘Best Travel Insurance Provider’ category at the 2015 British Travel Awards. The announcement was made on 25 November at a glamorous gala awards ceremony, held in London and attended by close to a thousand travel industry personnel.
The British Travel Award’s chief executive Lorraine Barnes Burton said: “More than a quarter of a million consumers voted this year to determine the winners of the 2015 British Travel Awards – it’s the largest awards programme in the UK and to win is a clear statement that companies are providing excellence in travel to the discerning consumer. The travelling public regard the British Travel Awards winners logo as the benchmark for excellence when it comes to finding out who are the best travel companies and Avanti is to be congratulated on their achievement.”
Glen Smith, Chief Executive of Avanti Insurance said “We are so pleased to have been presented with such a prestigious award. Our focus is on customer care and service, and it is a testament to the hard work of the staff that the public hold us in such high esteem within the industry.”
Essex Business Excellence Awards
We are pleased to announce that we are the winners of the Customer Care & Service Award in the Essex Business Excellence Awards for the third year in a row.
Having invested in high levels of training for our customer services team, the awards recognise the level of sensitivity and care we take when providing our policies.
The entire Avanti team are truly honoured to have received these awards and would like to pay special thanks to each of our customers and the judges for their recognition of our high levels of customer service.
Mid Essex Business Awards
One of several awards for our standard of customer care, there hasn’t been a better time to contact us for a quote on all your travel insurance needs.
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