Managing your My Avanti account

Your My Avanti account lets you manage your travel insurance policy online at a time that suits you. From updating your contact details to viewing documents or retrieving quotes, most changes can be made quickly and easily once you’re logged in.

This guide brings together the most common account updates and troubleshooting steps in one place.

Making changes to your account

Updating your marketing preferences

You can update your marketing preferences directly in your My Avanti account by following the steps below:

1. Access your My Avanti account.
2. Once logged in, select “My Account Details”.
3. Select “My Marketing Preferences”.
4. Select or de-select the options required.
5. Click “Update”.

Changing your address

Updating the address linked to your account is quick and easy:

1. Access your My Avanti account.
2. Once logged in, select “My Account Details”.
3. Select “My Details”.
4. Enter your new postcode and select “Find Address”.
5. Choose your address from the drop-down list.
6. Click “Save Changes”.

Changing your phone number

You can update your contact number at any time through your My Avanti account:

1. Access your My Avanti account.
2. Once logged in, select “My Account Details”.
3. Select “My Details”.
4. Enter your new number in “Telephone 1” or “Telephone 2”.
5. Select “Save Changes”.

Changing your email address

To update the email address linked to your account, follow the steps below:

1. Access your My Avanti account.
2. Once logged in, select “My Email Address”.
3. Enter your new email address and your existing password.
4. Click “Save Changes”.

Can I change my date of birth online?

At the moment, it isn’t possible to change your date of birth through your My Avanti account.

If you need to update this, our customer services team or web chat team will be happy to help.

How do I access my My Avanti account?

You can log in to your My Avanti account online using your registered email address and password.

Your account is available 24/7 and allows you to:

• view policy documents
• check quotes and policies
• make certain updates to your details

Setting up an account is quick and simple. You’ll just need your:

• email address
• full name
• telephone number
• date of birth
• address

If you’re unable to view your quotes or policies once logged in, please contact our customer services team, use web chat, or email [email protected].

Resetting your My Avanti password

To change your password, follow the steps below:

1. Select the password reset option on the login page.
2. Enter your email address.
3. Follow the instructions sent to you by email.

If you need further help, our customer services or web chat team can assist. You can also email [email protected].

My policy or quote isn’t showing in My Avanti

It can take up to 24 hours for new quotes or policies to appear in your account.

If they still aren’t visible after this time, you can contact us using the live chat button on our website or get in touch with our customer services team.

I can’t log in to my My Avanti account

If you’re experiencing difficulties logging in, please contact our customer services team for support. You can also email [email protected].

Documents and quotes

Where can I find my validation certificate?

You can access and print your validation certificate through your My Avanti account:

1. Log in to your My Avanti account.
2. Select “My current policies”.
3. Select the box showing the “Total Price”.
4. Your validation certificate will open and can be printed.

Retrieving a quote in My Avanti

The steps below explain how to retrieve or add a quote to your account:

1. Access your My Avanti account.
2. Once logged in, select “My Quotes”.
3. Add a missing quote or start a new quote if needed.

Don’t have a My Avanti account yet?

You can register for a My Avanti account online in just a few minutes. Once set up, you’ll be able to manage your policy, view documents and make updates whenever you need to.