Gatwick bring in more staff
In a move to prevent further delays at Gatwick Airport in London, Gatwick bosses have drafted in extra staff to cater for the influx of summer visitors. Following on from last weekend’s delays, Gatwick have employed as many as 45 extra staff members in a move to reduce delays.
The airport has admitted that baggage handling firm Swissport had “failed to meet” the required service levels. This led to huge delays at the airport, leaving many travellers unhappy, and while full travel insurance policies can cover lost baggage and cancelled flights, the stress that comes from such poor service is hard to compensate for.
“We are disappointed”
As one of the UK’s busiest airports, a Gatwick spokesperson said of last weekend’s delays, which were reported on in this previous article, “We want to provide a great experience and we are disappointed that recent baggage issues have affected too many passengers.”
While Swissport has said that they are “disappointed” that they were unable to meet the customer service standards expected of them in such a busy period, as reported in this article, many travellers will be feeling that this is not good enough from such an established air travel provider.
Gatwick has been said to be working closely with Swissport to ensure that such an occurrence doesn’t happen again and are providing additional staff to compensate and provide a more efficient service. The peak summer period understandably puts a great deal of pressure on baggage companies, but in allowing standards to slip many will be worried that they will be forced to use their annual long-stay travel insurance to cater for either lost luggage or other problems that can ensue as a result of delays.
While no one ever wants to have to turn to their travel insurance policy it is instances such as these that prove how important ensuring that you are covered by the right insurance is, so as to avoid any further unnecessary holiday stress.
Image Credit: Martin Roell (flickr.com)