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Customer Services
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Opening hours Telephone Hours
  • Mon-Fri: 8:30am to 6pm
  • Sat: 9am to 5pm
  • Sun: closed
Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into MyAvanti.
Opening hours Telephone Hours
  • Mon–Fri: 8:30am to 8pm
  • Sat: 9am to 5:30pm
  • Sun: 10am to 4pm
Customer Services
Opening hours Telephone Hours
  • Mon - Fri: 8:30am to 6pm
  • Sat: 9am - 5pm
  • Sun closed
Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into MyAvanti.
Opening hours Telephone Hours
  • Mon - Fri: 8:30am to 6pm
  • Sat: 9am - 5pm
  • Sun closed

Claims

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1 Jan-Dec 2022. As provided by our underwriter.
2 May 2023. As provided by our underwriter.
Any occurrence which may give rise to a claim should be advised as soon as possible to the following by quoting your Policy Number, Travel Insurance Policy Name and reference ESFI-V2.18. Please note that IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed
Please note cover will not apply if you notify us more than 30 days after the occurrence of any Insurance Event.