Comfort and punctuality top concerns for jet-setting passengers
Today’s passengers expect to enjoy good-quality food and drink at 30,000-feet, as well as a warm welcome and stress-free boarding experience while on the ground, a new list of the best and worst airlines reveals.
According to the poll, which was carried out by the consumer watchdog Which?, the relatively-unknown Aurigny Air Services is now the UK’s favourite airline, with the flights out of its Guernsey base praised for their comfort and punctuality.
Other better-known carriers also winning the praise of travellers include Swiss International Airlines, Norwegian Air Shuttle and Turkish Airlines, again with both the on-ground and in-air customer experience having been taken into account.
At the other end of the scale, both low-cost carriers and national airlines came under heavy criticism, with passengers of all backgrounds and budgets taking exception to bad food and drink, a lack of legroom, poor in-flight entertainment and lengthy boarding times.
Commenting on the findings, Richard Lloyd, executive director at Which?, noted: “Our survey reveals the massive variation in the standard of airlines.
“Once you’ve chosen your destination, it pays to pick the airline that will get you there without any dramas.”
To make matters even more confusing for flyers, the research also revealed that the customer experience offered by individual airlines can also vary markedly depending on specific routes, with some companies excelling when it comes to long-haul journeys yet failing to meet expectations when flying over shorter distances.
This comes soon after the results of another end-of-year poll were released, with Lisbon being named the best European city break destination for travellers on a budget.
According to the panel at the World Travel Market, which was held in London in November, the Portuguese city offers high-quality hotel accommodation, world-class cuisine and a vibrant cultural scene, all of which can be enjoyed without breaking the bank.
This comes as the Barrio Alto, Lisbon’s nightlife capital, celebrates its 500th anniversary, with the party still going strong in the neighbourhood’s bars, nightclubs and Fado houses.