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Avanti travel insurance’s claims information

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Retrieve a quote


   I have a host of medical issues and well-priced travel insurance is hard to find. The staff I dealt with were helpful and efficient and the quote was very good. I have accepted it and am very happy. I definitely would (in fact I have) recommend Avanti.  
Mr M Lawton – West Midlands

How to make a claim

If you need to make a claim please obtain a claim form by contacting the appropriate Avanti claims service below within 28 days of your return. Please have your policy details available.

For policies purchased on or after 1st August 2017 please contact:
White Horse Insurance

For policies purchased on or between 22nd December 2015 and 31 July 2017 please contact:
Avanti Claims
  • 308-314 London Road
    SS7 2DD
  • 01702 427240

For policies purchased before 22nd December 2015 please contact:

For all sections except Legal Costs and Expenses, Scheduled Airline Failure and End Supplier Failure.

  • Avanti Travel Claims
    Sussex House
    Perrymount Road
    Haywards Heath
    West Sussex
    RH16 1DN
  • 0843 208 2030

For legal costs and expenses

  • Lexceteras Limited
    Minerva House
    Holbeach Technology Park
    Park Road
    Lincolnshire PE12 7PT
  • 0843 208 2031

Scheduled Airline Failure Insurance and End Supplier Failure Insurance sections only

International Passenger Protection claims only – any occurrence which may give rise to a claim should be advised as soon as reasonably practicable and in any event within 14 days

  • IPP Claims Office
    IPP House
    22-26 Station Road
    West Wickham
    Kent BR4 0PR
  • 020 8776 3752

IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed


Essentials, Classic and Deluxe Policy wording document

Cruise policy wording document

Intial disclosure document

Initial Disclosure Document (IDD)